IT Support Engineer

Do you have experience in an IT support role and do you feel comfortable working in a dynamic (retail) environment? Do you have strong communication skills and are you passionate about delivering the best service to help all your colleagues? We are looking for a US-based, all-round IT Support Engineer to act as the 1st line of contact for our US and Canada based operations. You will be a part of the Global IT team based in the Netherlands.

We are looking for a proactive person to support our end user and store staff who is capable of solving 90% of the problems without escalation. We are looking for someone who has knowledge of relevant technologies and perfectly understands the needs of our store and office personnel.

Job responsibilities:

• Provide support to and communicate with the local US & Canadian teams as well as the Global IT team based in the Netherlands;
• Act as the first point of escalation on identified issues and resolutions during office/store opening hours;
• Resolve day-to-day issues with regard to hardware, network, and software in the Scotch & Soda offices and stores;
• Remotely guide and manage 3^rd party support teams throughout the US & Canada;
• Install, configure, and maintain laptops and other IT equipment on-site and remotely;
• For incidents you are not able to solve yourself, gather all relevant information prior to escalating to the global IT team in the Netherlands;
• Actively take part in the Global IT team and point out recurring problems, trends, and improvement suggestions;
• Work on global Scotch & Soda IT tasks when possible or needed outside of regional office hours (“Follow the Sun” support model);

Our ideal candidate

• Self starter and motivated
• College graduate in IT or similar education
• Minimum of 3 to 5 years of work experience in a similar IT role
• The ability to multi-task and set priorities in a dynamic and fast environment

Technical knowledge required:

• Microsoft Windows Operating system
• Apple Mac Operating System
• Microsoft Office 365 suite
• Basic network knowledge (Nice to have: CCNA certification)
• Experience with Point of Sale systems & Store automation

Lots to love:

• Salary from 65k per year
• 401k for all employees after 1 year of employment
• Health benefits such as dental and FSA

About Scotch & Soda

Born in Amsterdam, Scotch & Soda celebrates the free spirit of its birth city. Endlessly optimistic, we champion individuality, authenticity and the power of self-expression to create the unique – an attitude reflected in our designs. The Scotch & Soda collections include menswear, womenswear, kidswear, denim, eyewear, fragrances, and accessories, occupying a unique space in today’s fashion landscape. Globally, we're expanding, with stores in major cities in Europe, North America, Asia, the Middle East, Africa and Australia – and we’d love for you to be part of the journey.